At Zuri Niches, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please read our refund and return guidelines below.

Returns

  • You may request a return within 7 calendar days from the date of delivery.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Please notify us of your intent to return the product by contacting us at [email protected] within the 7-day return window.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed within 7 to 10 business days.

  • Refunds will be made using the original payment method. Since we only accept cash on delivery, refunds will be issued through a mutually agreed alternative method (such as bank transfer or store credit). Please contact us to arrange this.

Non-Returnable Items

  • For hygiene and safety reasons, some items may not be eligible for return (e.g., certain home textiles or decor that are custom-made or personalized). Please check the product description before purchasing.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us at [email protected] within 3 days of delivery with a photo of the product.

  • We will arrange for a replacement or refund at no additional cost to you.

How to Return

  • Returns should be sent to the address provided upon contacting our support team.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

If you have any questions or need assistance with your return or refund, please reach out to us at [email protected]