At Zuri Niches, we understand how important it is for you to receive your orders safely and in a timely manner. We strive to make the shipping process as smooth and transparent as possible, so you can enjoy your beautiful home decor without any hassle.
Order Processing
Once you place an order on our website, our team begins processing it immediately. We carefully review each order to ensure accuracy and quality before it leaves our warehouse. Our goal is to pack and dispatch your items as quickly as possible, typically within 1-2 business days of order confirmation.
Packaging
We take great care in packaging your products securely to protect them during transit. Our packaging materials are selected to minimize the risk of damage, ensuring your items arrive in pristine condition and ready to enhance your home.
Shipping Method
All orders are shipped using reliable courier services with a focus on secure and safe delivery. We exclusively offer Cash on Delivery (COD) payment to make your shopping experience convenient and secure, allowing you to pay for your order only when it arrives at your doorstep.
Shipping Charges
Shipping fees, if applicable, will be clearly displayed during the checkout process before you finalize your purchase. We aim to keep shipping costs transparent and fair, without any hidden charges.
Order Tracking
To keep you informed about your shipment, we provide tracking details once your order has been dispatched. You will receive a confirmation email containing your tracking number and a link to the courier’s tracking portal. This allows you to monitor your shipment’s progress from our warehouse to your home.
Customer Support
We are committed to providing excellent customer service throughout your shopping journey. If you have any questions or concerns about your shipment, packaging, or payment via COD, please don’t hesitate to contact us at [email protected]. Our support team is always ready to assist you and provide updates or resolve any issues promptly.
International Shipping
As a worldwide operator, Zuri Niches ships to many countries around the globe. Please be aware that customs regulations, import duties, and taxes may vary depending on your location. These charges are the responsibility of the recipient and may be collected upon delivery.
Order Modifications and Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but once the order has been processed or dispatched, modifications or cancellations may not be possible.
Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please notify us immediately at [email protected] with your order details and any supporting photographs. We will work quickly to resolve the issue by arranging a replacement or refund in line with our returns policy.